Rob Ruinits
This is not my drawing:
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Today is, I believe, Tuesday, which makes yesterday Monday. I was supposed to get a call from the guy in Onestop [Not] Helping You on Friday by noon, but somehow that translated into “I’m sorry that I didn’t call back, but I wanted to make sure that I knew bla bla bla…” If a customer is already irate and you don’t follow through by the time that you say you will — even if just to say “no news, but you’re my top priority,” then obviously said customer is not your top priority. I called two extra times on Friday but didn’t get him on the phone.
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